不滿拒代送行李 梁太稱要入禁區 國泰終代帶予梁頌昕
【晴報專訊】特首梁振英幼女梁頌昕在機場遺留手提行李事件,機管局昨向政府提交報告,揭示梁太不滿沒人協助,曾企圖走入禁區把行李轉交女兒;但報告確認事件無違反機場保安規定及國際航空安全標準,又指機管局過去一年曾處理517宗類似個案。
機管局:年逾500宗類似個案
機管局根據當日值勤報告、閉路電視、機場保安公司及國泰提供報告,認為當局在處理梁頌昕行李事件並無違反機場保安程序及航空安全要求,重申有關行李曾通過爆炸品測試及既定保安檢查,並無發現有違禁品,故毋須進行第二次檢查,亦不需要物主在場。
報告提及,在去年3月至今年3月期間,共有517宗機管局將已獲認領的行李帶入禁區交還物主的個案,而交還的認領物包括有旅遊證件、銀包、電子產品、手提行李和衣物等等。報告又稱,根據機管局處理失物認領程序,如有關物件已確認物主,又在人手許可下,職員可將通過安檢的失物帶入禁區交予物主。
機管局消息人士又指,只要不違反機場保安及航空安全,航空公司可酌情協助旅客把失物帶進禁區範圍,又指如按既定保安程序,不需機場保安或機管局批准,但有關職員及物件必須通過保安檢查。機管局表示,將聯同機場各個持份者檢視及優化現時處理遺失物件的程序,而政府亦認同有關工作方向。
梁振英其後發表聲明,重申自己及其家人並沒有行使特權,亦無違反機場保安規定。國泰聲明則指,在不違反保安政策下,隨時盡力協助乘客,並強調內部保安指引嚴格遵守民航處規定。
無可疑行李 毋須二次安檢
對於香港空勤人員總工會指摘事件違反國際民航規定上的「同行同檢」慣例,消息人士形容是「斷章取義」,因「同行同檢」只適用於「第二次安檢」,即當首次安檢發現可疑或違禁物品後,需要求物主在場打開行李進行第二次安檢;而當晚負責的國泰職員及該件行李,經X光機確定沒可疑,故毋須進行「二次安檢」。
(星島日報報道)機管局就特首女兒梁頌昕遺失行李事件的報告透露,特首夫人梁唐青儀事發時不滿航空公司、保安公司及機場職員未能提供協助,將行李送給她女兒。她還一度欲自行拿著行李給女兒,打算進入禁區。國泰提供的報告又首度提及,特首梁振英與國泰職員的電話內容,指他當時要求職員告知最新情況,該職員即向他講述最新進度。機管局報告亦透露,機場職員於零時○九分接到國泰致電,要求機管局立刻把行李「放行」,因為此件事牽涉行政長官梁振英的女兒。
機管局昨天的報告,還夾附事發的三份時序表,包括一份閉路電視時序表、機管局提供的時序表,以及國泰航空提供的時序。綜合三份時序,事發於今年三月二十七日晚上十一時十九分,原定凌晨三十分起行的梁頌昕,在進行安檢後,發現行李遺失,她先後向入境處職員、機場保安公司尋求協助。
機場保安公司AVSECO於十一時四十八分找到該件行李,梁頌昕於十一時五十七分、起飛前三十三分鐘聯絡到國泰的主管,國泰告知梁頌昕須取消登機、返回入境大堂自行取回行李,但她自己表示必須乘坐原定航班CX872,以趕返三藩市考試。
國泰的時序表顯示,國泰職員於二十八日零時○五分,接觸梁頌昕母親梁唐青儀,機場保安公司的職員告知梁太,遺失的行李必須由機管局交還,國泰職員亦向梁太解釋,行李受制於機場保安公司,該公司不會准許航空公司或梁太領取遺失行李。梁太要求國泰職員把行李帶入禁區予女兒,國泰則希望由機管局人員帶入去,但遭拒絕。
機管局亦透露,機場職員於零時○九分接到國泰的電話,要求機管局立刻把行李「放行」,因為此件事牽涉行政長官梁振英的女兒。
國泰披露,機場保安公司於零時○九分把遺失行李交回梁太。她稱沒人能協助她把行李交回禁區,她隨即帶着行李由北面檢查口,想跑入禁區,國泰及機場保安公司的職員跟隨其後。機管局的時序表清楚列明梁太感到很不滿,她不明白為何職員即使已知道行李是屬於頌昕,而且行李又無違禁品,卻無人可以幫她把行李帶到登機閘口給頌昕。
機場保安公司於零時十二分,准許國泰職員把行李交還梁頌昕,零時十三分該行李經由國泰職員提取,通過機場保安公司的檢查,國泰職員陪同梁頌昕返回登機閘口,此時,頌昕把電話遞給客戶服務主任,話筒的另一端則是特首梁振英,梁振英詢問事件的最新情況,該主任告訴其進展。
機管局當值人員於零時十五分抵達現場,機場保安公司的助理經理亦向國泰職員口頭確認,批准該行李由乘客的代表代為經過安檢,並於零時二十三分將行李交回梁頌昕。
國泰指出,梁太事後仍不滿國泰不肯彈性處理,因為行李已獲檢查,國泰主管表示歉意,並解釋基於保安限制,航空公司不能代表乘客取回行李。機管局的報告指出,梁太事後亦表達對機管局、保安公司及國泰在處理事件的程序的不滿。
(星島日報報道)機管局就特首女兒梁頌昕,由他人代領行李入機場禁區事件發表報告,指行李進入禁區前做過爆炸品探測試和經過X光安檢,代領行李的國泰職員亦經過安檢才進入禁區,而且行李無發現違禁品,毋須做第二次安檢,所以物主和行李不用同行同檢。機管局認為,事件無違反機場保安程序和航空安全要求,當局過去一年亦有幫助五百一十七名旅客將失物帶入禁區,又指航空公司有酌情權幫旅客帶行李入禁區。特首梁振英發聲明重申,他和家人均沒有行使特權,亦沒有違反機場保安規定。
「行李事件」發生近一個月,機管局在翻看當晚閉路電視錄影和當值職員報告後,再綜合機場保安公司和國泰航空提交的事件報告,昨向政府提供十頁紙報告交代事發經過(見表及另文)。
報告指,事件並無違反機場保安程序和航空安全要求,又指機管局有處理失物認領程序,如確認失物物主正身處禁區,在人手許可情況下,機管局職員或失物認領服務承辦商,可經過安檢後將失物帶入禁區交還給物主,而機管局於去年三月至今年三月便處理了五百一十七宗代領失物入禁區交還物主個案,涉及旅遊證件、銀包、手袋、衣物和電子產品。報告指,在不違反機場保安和航空安全的前提下,機管局會聯同航空公司在內的各持分者,檢討和優化處理失物程序。
消息人士指,除機管局外,航空公司亦可毋須通知和取得機管局和機場保安公司批准,運用酌情權將行李帶入禁區交還給客戶,但前提是行李和代領職員必須通過安檢,而過往亦有航空公司做過。對於有工會指,國際民航組織規定旅客和行李必須同行同檢,消息人士澄清相關規定,只是國際民航組織就行李進行第二次安檢時其中一種處理方法,假如行李於第一次安檢時未有發現有違禁品,則毋須進行第二次安檢。
至於是否旅客和行李進行第一次安檢時毋須同行同檢,而可以將行李交由他人帶過關。消息人士稱,旅客和行李可以不同行同檢,因為從航空安全角度,安檢是要確定飛機上的行李沒有武器和爆炸品等違禁品,又認為不會存在漏洞讓恐怖分子利用他人帶違禁品上機,或者攜帶違禁品上機被發現時否認自己是物主,因為機場保安除了依賴X光機做安檢外,亦會對旅客鑑貌辨色,當發現有違禁品明顯違反香港法律時,更會馬上報警處理。
行政長官梁振英發表聲明,引述報告指「有關手提行李在離境大堂被發現後曾通過爆炸品檢查並確認物主;行李在進入離境禁區前通過符合國際民航組織規定的保安檢查才交還物主;而當物主上機前,亦已按照航班目的地有關當局的要求,手提行李於登機閘口再通過保安檢查。」他並特別提到報告中有關機管局去年共有五百一十七宗以courtesy delivery方式運送物品的紀錄,重申在事件中,「他及其家人並沒有行使特權,亦沒有違反機場保安規定。 」
政府發言人表示,經保安局、運輸及房屋局及民航處審視報告內容後,政府同意報告所指,事件的處理沒有違反機場保安規定。
國泰亦發聲明指,國泰內部保安指引嚴格遵守民航處的所有規定,當晚職員是經機場保安公司職員准許,並完成安檢才將行李交予乘客。
聲明指,航空公司是「以人為本」的服務行業,國泰培訓員工是以提供最佳顧客服務為己任,在不違反保安政策下,隨時盡力協助乘客。
Wife didn’t try to go to boarding gate, says CY Leung, contradicting Airport Authority report on left luggage saga
Hong Kong chief executive explained that his spouse, Regina Leung Tong Ching-yee, wanted only to go to pre-immigration clearance area
PUBLISHED : Tuesday, 26 April, 2016,
Chief Executive Leung Chun-ying has denied that his wife, Regina Leung Tong Ching-yee, tried to take their daughter’s left luggage to the boarding gate, contrary to a report by the Airport Authority.
Speaking to the press ahead of the weekly Executive Council meeting on Tuesday, the chief executive said there may have been confusion at the time, which led some to believe she had wanted to bring the luggage to the boarding gate directly.
“My wife had no boarding pass. So it’s impossible for her to go to the boarding gate,” Leung said, explaining that she had wanted only to go to the pre-immigration clearance area.
The report published by the authority on Monday noted that the chief executive’s wife “appeared upset” and asked why no one could deliver the bag to her daughter, Leung Chung-yan.
“Then, Mrs Leung started to walk to L7 North Pre-Immigration stating that she would take the bag to the boarding gate herself,” the report read.
“Avseco staff tried to stop Mrs Leung, but Mrs Leung kept walking to L7 North Pre-immigration,” it continued.
The authority denied that any safety protocols were broken or special privileges were granted when Chung-yan’s baggage, which was left in a non-restricted area, was eventually brought to her inside a closed-off zone last month.
On Tuesday morning, Leung once again stressed that, as per the report’s findings, there were over 500 similar deliveries carried out at the airport over the past year.
During the briefing, the chief excutive also slammed Next Magazine for sending two reporters to follow his daughter at Stanford University in the United States after the incident came to light.
“They continuously sit outside Chung-yan’s classroom. This needs to be condemned ... Next Magazine should not harass our daughter on the campus,” he said.
The magazine responded with a statement maintaining that the reporters had not harassed Leung’s daughter, and expressing anger towards the chief executive for attacking freedom of the press.
“[The two journalists] were focused only on the ‘luggage-gate’ incident, which concerns public interests. [They were] only trying to interview the person involved and carry out their duty as journalists,” the statement read.
Luggage timeline: March 27–28
23.19 Leung Chung-yan was at the boarding pass checkpoint at the south departure hall. Her bag was left behind on a trolley near the end of aisle B (where the Cathay Pacific check-in counters are located).
23.42 Chung-yan returned to the south departure hall and approached an immigration officer, who assisted her. She then approached the Aviation Security Company (Avseco) screening checkpoint and requested Avseco assistance.
23.58 A Cathay Pacific staff member was on the phone, in search of the lost bag near the end of aisle B.
00.02 Cathay staff met with Chung-yan’s mother, Regina Leung Tong Ching-yee, and proceeded from the end of aisle B to the lost bag.
00.09 Tong received the bag from Avseco staff and ran to the north entrance as the south entrance was closed.
00.12 Chung-yan, waiting at the boarding gate, passed the mobile phone to a Cathay Pacific customer service staff member. The person on the phone was Chief Executive Leung Chun-Ying, who was asking for an update on the situation.
00.13 The bag was checked by Avseco and reclaimed by Cathay Pacific staff
00.16 Tong moved to the north departure hall with the bag.
00.18 Cathay staff carried the bag into the north departure hall.
00.19 Tong expressed her dissatisfaction to the Airport Authority, Avseco and Cathay Pacific over the procedure and the handling of the case.
Cathay Pacific staff rushed the bag into airside area.
00.25 Chung-yan boarded at gate 3 with the bag.
Sources: Airport Authority and Cathay Pacific